Warranty policy

Limited Warranty providedby Cooper&Hunter (herebyreferred to as C&H) coversspecified products and parts, subject to the following details:

Our warranty:

C&H Limited Warranty applies only to products installed by a licensed HVAC technician.

Product Registration: Products must be registered for Limited Warrantywithin 60 days of installation by licensed HVAC technician. Products can be registered at www.cooperandhunter.us/warranty. 

Warranty Coverage: Cooper&Hunter distributor warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. Damage resulting from failure to use, install or maintain the product in a manner consistent with manufacturer’s recommendations shall render the warranty void. Cooper&Hunter, at its discretion, may request a report from a qualified technician prior to honoring a warranty claim. If a part fails due to defect during the applicable warranty period, Cooper&Hunter will provide a new or remanufactured part, at C&H’s discretion, to replace the failed defective part at no charge. This Limited Warranty is subject to all provisions, conditions, limitations and exclusions listed below.

• Warrantyis provided only to the first originalowner of the Product, whereit is originally installed, and is not transferable to the subsequent owners
• Limited Warranty applies only to systems properly installed by a state certified or licensed HVAC contractor, under applicable local and statelaw, in accordance with all applicable building codes and permits, C&H installation and operation instructions and good trade practices
• Warranty applies only to products remaining in their original installation location
• Defective parts must be returned to the distributor through a registered servicing dealer for credit

This warranty gives you specific legal rights. Rights may vary from state to state or province to province. For complete warranty details and duration of your specific product, please visit our website at cooperandhunter.us/warranty and follow the registration instructions.

LIMITATIONS OF WARRANTIES:

ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, EXTENDED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.

Warranty Exclusions: Cooper&Hunter is not responsible for any warranty claim:

1. For equipment installed outside of Continental United States of America.
2. For equipment not installed according to manufacturer’s guidelines.
3. For equipment which has been removed from the original place of installation and reinstalled at another place.
4. If registration information cannot be verified (i.e., invalid license number or wrong information provided).
5. For damages or repairs arising as a result of a faulty installation, inappropriate application, or improper use.
6. For damages or repairs arising from any external perils, out of Cooper&Hunter’s control, such as fires, storms, accidents, floods, broken or frozen water pipes, electrical surges, input power with under or overvoltage, lightning, or existence of corrosive substances nearby.
7. For damages or repairs arising from use of non-compatible parts, third-party components, alterations, modifications, or improper applications.
8. For improperservice or poor maintenance of the equipment, such as cleaningof all air filters, heat exchangers, fans, and blowers, in addition to any necessary lubrication of internal components and maintenance of external accessories.
9. For changes that can be considered cosmetic, including but not limited to small fin damages, scratches on the unit cover, etc.
10. For resettingof power or the circuitbreakers and replacement of other types of fuses, both internal and external.
11. For any damage caused by the use of dirty, recycled, or wrong type of refrigerants and lubricants.
12. For damage due to moisture, air, dust, sand, dirt, etc., that have been allowed into the system.
13. For damage caused by continuing use of the product after a malfunction has been noticedor indicated at the display module, through an error code.
14. For damages or performance issues due to improper matching, product selection, undersizing, oversizing, improper installation, or misuse.
15. For loss or replacement of refrigerant, lubricant, or oil.
16. For labor or any costs associated with labor.
17. Cooper&Hunter shall not accept warranty registrations or provide warranty coverage for any HVAC unit if the units have been discontinued from production for more than 5 years. Any unit exceeding this age threshold shall be classified as a discontinued product and deemed ineligible for warranty benefits. This exclusion applies to all Cooper&Hunter models and product categories without exception.

Warranty Begin Date: Warranty begins on the date of registration.

Warranty End Date: Products that have not been registered as instructed above are not covered under Warranty. The Warranty duration will vary from product to product and may have additional extensions granted through promotional benefits. Any part, component or product that is replaced under the terms of this Warranty, will be covered underthe same Warrantyfor the durationin which the original Warranty was applicable. Please visit our website at cooperandhunter.us/warranty and follow the registration instructions to find specific details on your product warranty.

Warranty Procedure: The productowner or technician should contact Cooper&Hunter Technical Support at (888) 293-9252, Monday to Friday from 9AM to 6PM EST while the technician is on site servicing the unit. The product may display errorcodes. The technician should be on site whiletroubleshooting with the C&H Technical Support Agent so he or she can address symptoms observed, specific electrical and mechanical measurements, and other detailed information that may be required for proper diagnosis.

Out‑of‑Box Warranty (Effective January 1, 2026)

Beginning January 1, 2026, Cooper&Hunter (“C&H”) provides an automatic Out‑of‑Box Warranty for all eligible products purchased through authorized C&H distributors. This warranty applies to units purchased by technicians or contractors directly from authorized distributor locations and does not require product registration. (Note: online distributors is not considered an “Authorized Distributor” for this Out-Of-Box Warranty.)

Under this policy, each qualifying product is covered by a 7‑year compressor warranty and a 5‑year parts warranty (“7/5 Warranty”). The warranty period begins on the date C&H ships the equipment to the authorized distributor, as recorded in C&H’s shipment records. Proof of purchase from the distributor is required for warranty support.

This Out‑of‑Box Warranty is intended to streamline the warranty process by eliminating the need for registration and allowing technicians to obtain warranty assistance more efficiently. To process a warranty claim under this policy, technicians must provide valid proof of purchase at the time of contacting C&H Technical Support. All other terms, conditions, limitations, and exclusions of the C&H Limited Warranty apply.

This warranty is available exclusively for products purchased through authorized C&H distributors. Units purchased unauthorized through sellers or other channels are not eligible for Out‑of‑Box Warranty coverage.

In this new warranty policy effective on January 1, 2026, only new equipment with R454B or R32 Refrigerant is eligible, and is retroactive for all units shipped during 2025 with R454B Refrigerant.

Pro‑Tech Dealer Program (Effective 2024)

The Cooper&Hunter Pro‑Tech Dealer Program is a loyalty program established in 2023 to provide qualified HVAC technicians with exclusive benefits and enhanced warranty opportunities. To be eligible for enrollment, technicians must:

• Hold a valid EPA certification
• Purchase C&H equipment through authorized distributors (Note: On-line Distributors are not considered an “Authorized Distributor” for this Program.)

Technicians who meet these requirements may apply for the Pro‑Tech Dealer Program through the official C&H website once they have been referred by their local distributor.

Depending on the technician’s tier level within the program, participants may receive access to various benefits, including up to 10/10 or 12/12 extended warranty depending on program tier and member status at the time of the installation. All extended warranty benefits are subject to verification of eligibility and compliance with program requirements.

Additional program details, eligibility criteria, and tier‑based benefits can be found at: https://cooperandhunter.us/protech

Manual and Digital Support

While technicians may refer to Cooper&Hunter’s websiteor YouTube channelfor helpful information, such as manuals and videos basedon certain errorcodes, the technician will need to troubleshoot with the C&H Technical Support Agent for Warranty purposes. Cooper&Hunter cannot remotely diagnose a product and or offer remedies, without proper diagnosis results.

When contacting Technical Support, the following forms and information need to be provided:

1. Unit’s Model & Serial number
2. Date of Unit Installation by a Licensed Technician
3. Installer’s EPA License Number
4. Place Unit was purchased

Cooper&Hunter may ask for photos and/orother diagnostic information it deems necessary prior to processing the Warranty claim.

It should be noted that C&H Technical Support Agents troubleshoot on a case-by-case basis, following best practices and procedures to diagnose problems and solutions. Through this process, it is most efficient to diagnose one issue or error code at a time. It is possible that the first suggested solution may or may not solve one problem of multiple failures, in which case the Technician will continue through troubleshooting for remaining issues/error codes.

Cooper&Hunter will furnish a new or refurbished part without any charge for the part itself, for the replacement of any part that has been determined, by Cooper&Hunter, to have failed, at its sole discretion, due to defects in its materials or workmanship under standard use and proper maintenance. The paymentof the shipping costs for the part will be the sole responsibility of the owner of the product. Cooper& Hunter reservesthe right to ask the owner of the productto return the failed part before or after a replacement part is sent out.

Labor cost, materials and other costs:Any labor costs and/orthe costs for the suppliesor materials used orpurchased in the field for the replacement of the defective part, remain the responsibility of the owner. No other costs involved in diagnosis, lodging, transportation, servicing, repair, replacement, installation, removal, shipping, etc., are to be covered under the Warranty.

Refrigerant: Any costs related to charging, recharging, adjustment, or removalof refrigerant, and the cost of the refrigerant itself, are not covered under any circumstances. All products go through vigorous quality controls at various stations and leave the factory in perfect working and sealed condition. Products are individually tested in highly sensitive helium vacuum chambers for existence of refrigerant leaks. Cooper&Hunter does not cover any claims related to the lack of refrigerant in new products, discovered upon arrival, or during installation, as well as subsequent refrigerant loss occurring at any time afterward.

This Warranty is not transferable. No person or entity is authorized to change the terms and conditions outlined in this Warranty agreement, in any respect, nor to create any additional obligations or liabilities for any party involved.

This warranty agreement supersedes all prior warranty agreements between the parties and constitutes the complete, final and exclusiveunderstanding of the parties with respect to the subjectmatter. All priornegotiations, representations, or promises, whether oral or written, of either party shall be deemed to have been merged herein.

If any part of this warranty agreement shall be invalidated for any reason,such part shallbe deleted, and the remainder shall be unaffected and shall continue in full force and effect. This Warranty provides you certain legal rights and you may also have other rights, which vary from State to State. Therefore, some of these limitations or exclusions may not apply to you.

States with Express and Implied Warranties: Products in states with Express and Implied Warranties do not need to be registered for C&H Warranty. However, for Warranty support, installation invoice should be provided.

Pursuing Legal Remedies:

ARBITRATION CLAUSE. IMPORTANT. PLEASE REVIEW THIS ARBITRATION CLAUSE, AS IT AFFECTS YOUR LEGAL RIGHTS.

1. This arbitration clause affects your rights against Cooper&Hunter and any of its employees, agents, affiliates, successors, or assignees, all of whom together are referred to below as “we” or “us” for the simplicity of reference.
2. ARBITRATION REQUIREMENT: EXCEPT AS STATED BELOW, ANY DISPUTE BETWEEN YOU AND ANY OF US SHALL BE DECIDED BY NEUTRAL AND BINDING ARBITRATION, RATHER THAN ANY COURT OR BY TRIAL BY JURY. ARBITRATION WILL BE HANDLEDONLY ON AN INDIVIDUAL BASIS AND ALL PARTIES EXPRESSLY WAIVE; ANY RIGHTS TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER, ANY RIGHTS TO CLASS ARBIRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. THE ARBITRATOR WILL BE A MEMBER OF THEAMERICAN ARBITRATION ORGANIZATION. The meaning of “Dispute” has the broadest possible meaning allowable by law, includingany controversy, claim or other dispute, relatingto or arising from the purchase of the product, any of the warranties upon the product, or the condition of the product, as well as the determination of the application or the scope of the Arbitration Clause itself. Rights to appeal and discovery are also limited in arbitration based on the rules of the arbitration organizations.
3. Governing Law: Effect and procedures of arbitration will be governed by the Federal Arbitration Act (9 U.S.C. § et seq.) rather than any related state law. In case of any substantive warranty, your claims and rights under such substantive warranty will be governed by the applicable law of the state in which Product was purchased.
4. Location of the Arbitration: Unless otherwise provided under the applicable law, arbitration hearing will be conducted in the judicial district in Miami-Dade County, Florida.
5. Costs of the Arbitration: Unless otherwise provided under the applicable law, each party will be responsible for; its own costspayable to the arbitration organization, and the costsof their attorneys, experts or other fees.
6. Survival and Enforceability of the Arbitration Clause: This arbitration clause will survive the expiration or termination of this warranty agreement, indefinitely.